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Rypl

Why isn't my Rypl agent replying?

Updated

A Rypl agent usually doesn't reply because Reply with AI is off on the channel, the comment isn't one it answers by default, or the channel needs reconnecting. Go through these in order:

  1. AI replies are off. On Channels, switch on AI replies on the channel's row.
  2. No agent is chosen for the channel. Click its gear and pick one under Agent on the AI Agent tab.
  3. The agent doesn't reply there. If Where it replies is Comments only or Messages only, the other kind is left to you.
  4. It isn't time yet. With How soon set to Within a few minutes, Within an hour or Within a day, the reply goes out 1 minute to 6 hours later.
  5. The agent doesn't answer this kind of comment. By default it answers questions, purchases and requests. A complaint that only states a problem waits in Needs attention, legal threats and emergencies always need a person, and praise needs thank-you replies. See Which comments does the agent answer?
  6. A rule kept it for you. A reply rule says Don't reply, or a moderation rule set to Flag for me or I'll answer myself matched. In Review first, Hide and Delete rules wait for you too. Find it in Needs attention.
  7. The comment was posted before you connected or turned on AI replies. Rypl answers new comments only.
  8. Facebook restricted the Page. An amber label such as Flagged as automated or Too many replies on its row means AI comment replies are paused. See Why are replies paused on my Facebook Page in Rypl?
  9. The comment was hidden. Rypl doesn't answer comments it hides.
  10. The DM is older than 24 hours. The agent answers within 24 hours of the person's last message, as Meta allows.
  11. The channel needs reconnecting. See What does Needs reconnect mean?
  12. A payment failed or the plan ended. See What happens if a payment fails?
  13. You commented as the Page. Test from a personal profile.
  14. Someone already replied to the comment.
  15. The ad's post belongs to another Page. Rypl answers on the Page that owns the post.

Still stuck? Write to [email protected] with the channel name and a link to the comment.

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Page or account missing

Usually the Page wasn't selected when you connected, your profile doesn't manage it, or the Instagram account isn't linked to the Page.