Why are replies paused on my Facebook Page in Rypl?
Updated
Facebook has restricted how your Page can comment. While the restriction lasts, Rypl pauses AI comment replies on that Page and shows an amber label on its row in Channels. Messages still get answers. Click the label to see what it means, how long is left and what helps.
| Label | What it means | What helps |
|---|---|---|
| Flagged as automated | Facebook thinks replies from this Page look automated | Set How soon to Within a few minutes or slower. New Pages: start slow and reply to fewer comments |
| Too many replies | Facebook thinks this Page replies too often | Set How soon to a slower option and reply to fewer comments |
| Replies flagged | Facebook flagged recent replies from this Page as spam or offensive | Review recent AI replies in Conversations, check the agent's instructions for pushy or repeated wording, add links to fewer replies |
| Limited by Facebook | Facebook limited replies from this Page and didn't say why | Set How soon to a slower option and reply to fewer comments |
After the restriction ends
Replies start again on new comments. Comments posted during the restriction aren't answered later. To avoid the next one, keep a slower pace for a while:
- How soon: Within a few minutes instead of Immediately. See Where and how soon does the Rypl agent reply?
- Repeated questions: on Pro and Ultra, answer them with several versions of My text in a reply rule, so the replies aren't all the same.
To find every restricted Page, use the Status filter on Channels: Restricted by Facebook.