What happens if a payment fails?
Updated
As soon as a payment fails, Rypl stops replying and moderating, shows "Your last payment didn't go through", and Settings shows Payment required. Update your payment method to turn it back on. Comments posted in between aren't answered or moderated later.
Open the billing portal
On the Dashboard, click Update payment method, or in Settings click Manage on the Subscription card.
Update your payment method
Lemon Squeezy's billing portal opens in a new tab. Enter a new card there.
Wait a moment
Payments usually confirm within a minute, and Rypl turns back on.
If your plan has ended
Your agents, rules and channels stay saved for 60 days. Choose a plan in Settings within that time to connect accounts and turn replies back on. After 60 days they may be deleted.
Partial charges
You upgraded in the middle of a billing period. Rypl charges the prorated difference for the days left, and the new plan starts right away.
Sign-in and password
Sign in at app.rypl.is with email and password or with Google. Change your password in Settings, under Security. Forgot it? Use Forgot password.