We've completely rebuilt our auto-reply system from the ground up. Version 2.0 brings context-aware conversations that feel genuinely human.
What's New
Answers From Your Knowledge Base
Rypl answers from your knowledge base: your website, files and Q&A. When a customer asks about pricing, availability, or specifications, the AI replies with what you've put there, so keep prices and stock notes current.
No more generic "please DM us for pricing" responses. Your customers get specific answers, usually in under a minute.
Conversation Memory (Ultra)
On the Ultra plan, your agent remembers what each person asked before. If a customer asked about shipping yesterday and follows up today, Rypl picks up right where things left off.
Intent Detection
Every incoming comment is analyzed for intent:
- Purchase intent — pricing questions, "how to buy", availability checks
- Support — complaints, issues, troubleshooting
- General — compliments, questions, casual comments
Questions get a direct answer from your knowledge base; complaints and urgent comments go to your Needs attention queue for a person.
Performance
Early beta results based on Rypl internal data show:
- 28% more conversations converted to sales after intent detection was switched on (RYPL's own measurement)
Available Now
Auto-replies are on every plan today, Simple included. Pro adds reading the post or ad before replying and reply rules; conversation memory is on Ultra.
Already using Rypl? The update is live — no action needed on your end.
